Is this FUGO Hotel Samarinda (Bigmall) pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the FUGO Hotel Samarinda (Bigmall) have a swimming pool?

No, this FUGO Hotel Samarinda (Bigmall) does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is FUGO Hotel Samarinda (Bigmall) a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the FUGO Hotel Samarinda (Bigmall) wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the FUGO Hotel Samarinda (Bigmall) is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the FUGO Hotel Samarinda (Bigmall)?

Based on the information reported by the owner or manager, the FUGO Hotel Samarinda (Bigmall) indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for FUGO Hotel Samarinda (Bigmall)?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

FUGO Hotel Samarinda (Bigmall) | Hotel in Samarinda

| 9.8 (11 Reviews) | 1 Bathroom

Samarinda Hotel | FUGO Hotel Samarinda (Bigmall)

Hotel in Samarinda

Hotel with 4 restaurants, in the vicinity of Samarinda Islamic Centre
Along with 4 restaurants, this hotel has a full-service spa and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, massage/treatment rooms, and a business center.
Change of towels is available on request.
FUGO Hotel Samarinda (Bigmall) offers 150 air-conditioned accommodations with all-in-one washer/dryers and complimentary bottled water. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Amenities

Air Conditioner

Parking

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Rainfall showerhead

Shower

Towels

Toothbrush and toothpaste

Bedroom

Air conditioning

Rollaway/extra beds (surcharge)

Desk

All-in-one washer and dryer

Phone

Slippers

Breakfast

Free daily reception

Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 180000 for adults and IDR 1 for children

4 restaurants and 1 coffee shop/cafe

1 bar

Free tea bags/instant coffee

Electric kettle

Free bottled water

Parking

Free self parking on site

Accessibility

Elevator

Activities

Outlet shopping

Full-service spa

Shopping mall

Entertainment

Cable channels

50-inch TV

General

Computer station

Business center

Meeting rooms - 2

Elevator

Banquet hall

Indonesian

English

Designated smoking areas

Guest Services

Laundry facilities

Rollaway/extra beds (surcharge)

All-in-one washer and dryer

Dry cleaning service

24-hour front desk

Luggage storage

Change of towels (on request)

Wedding services

Concierge services

Daily housekeeping

Laundry facilities

Internet

Available in some public areas: Free WiFi

Outdoors

Garden

Spa

Massage/treatment rooms

2 treatment rooms

Steam room

Body scrubs

Sauna

Spa open daily

Reflexology

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 15

Check-out

Check-out before 12:30 pm

Child Policy

Children are welcome. rollaway/extra beds are available for idr 550000.0 per night. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately idr 180000 for adults and idr 1 for children rollaway bed fee: idr 550000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 90016574 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Carman

Oct 3, 2025 09:21:37 AM

Review Score: 10

Summary: Rooms were clean with a ton of space. Hotel staff was friendly and very helpful. Hospitality staff were always eager to serve and went above and beyond to make sure you were satisfied. Shout out to Ojan and Rizkhi. I will be returning without a doubt.

See All Reviews

Room Arrangement

Room Info	Facilities
Premier Double Room Room Size: m² 1 Double Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Desk chair
Superior Twin Room Room Size: 301 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Square meters - 28, Square feet - 301, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
King Junior Suite Room Room Size: m² 1 King Bed	General Number of living rooms 0, Bathrobes, Private bathroom, Number of bedrooms - 0, Coffee/tea maker, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Desk chair
Deluxe King Room Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Desk chair
Twin Executive Room Room Size: m² 2 Twin Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Desk chair, Bed count maximum 2
Deluxe Twin Room Room Size: m² 2 Twin Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Desk chair, Bed count maximum 2
King Executive Room Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Desk chair
Family Double or Twin Room Room Size: m² 2 Large Twin Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Desk chair, Bed count maximum 2
Suite Room Size: m² 1 King Bed	General Private bathroom, Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Number of bathrooms - 1, Desk chair