The Westin Surabaya | Hotel in Surabaya

| 10.0 (59 Reviews) | 1 Bathroom

Hotel in Surabaya

This smoke-free hotel features 3 outdoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a conference center are onsite.
Housekeeping is available on request.
The Westin Surabaya offers 204 air-conditioned accommodations with safes and complimentary bottled water. Select Comfort beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toothbrush and toothpaste

Toilet paper

Shampoo

Soap

Bathrobes

Hair dryer

Towels

Free toiletries

Bedroom

Select Comfort bed

Air conditioning

Rollaway/extra beds (surcharge)

Bed sheets

Hypo-allergenic bedding

Pillow menu

Down comforter

Blackout drapes/curtains

Free cribs/infant beds

Phone

Slippers

Connecting rooms available

Safe

Water-efficient showers only

LED light bulbs

Iron/ironing board

Recycling

Turndown service

Breakfast

Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 227480 for adults and IDR 113740 for children

1 restaurant

1 bar

24-hour room service

Mini-fridge

Free bottled water

Local meal delivery service

Parking

Valet parking on site (IDR 150000 per stay)

24-hour roundtrip airport shuttle (surcharge)

Wheelchair-accessible parking available

Airport shuttle on request

Secured covered self parking on site (IDR 100000 per stay)

Accessibility

Assistive listening devices in meeting rooms

Braille signage

Accessible airport shuttle

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible fitness center

Elevator door width (inches): 55

3 on-site accessible parking spaces

Wheelchair-accessible path to elevator

Elevator

Wheelchair-accessible path of travel

Wheelchair-accessible registration desk

Assistive listening devices available

Wheelchair-accessible pool

Lever door handles

Well-lit path to entrance

Valet for wheelchair-equipped vehicle

Wheelchair-accessible restaurant

Height-adjustable showerhead

Wheelchair-accessible parking

Activities

Outlet shopping

Adjacent to a golf course

Health/beauty spa

Golf lessons

Full-service spa

Shopping mall

Playground

3 outdoor pools

Golf driving range

Bicycling

Children's pool

24-hour fitness center

Entertainment

Cable channels

55-inch LCD TV

General

Meeting rooms - 20

Computer station

Conference center (89082 square feet of space)

Ballroom

Elevator

Reception hall

Banquet hall

English

Indonesian

Chinese (Mandarin)

Vegan dining options

Smoke-free property

Biodegradable coffee stirrers

Comprehensive food waste policy

Double-glazed windows

At least 80% lighting from LEDs

Vegetarian dining options

Couples dining

Rooftop garden

No plastic coffee stirrers

Guest Services

Laundry facilities

Playground

Mini-fridge

Rollaway/extra beds (surcharge)

3 outdoor pools

Children's pool

Children's toys

Free children's club

Free cribs/infant beds

Laundry facilities

Daily housekeeping

Golf pro shop

Change of bedsheets (on request)

Concierge services

24-hour front desk

Luggage storage

Multilingual staff

Golf lessions with a pro

Tour/ticket assistance

Change of towels (on request)

Golf clubs

Turndown service

Dry cleaning service

Golf cart

Wedding services

Golf caddy

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Outdoor furniture

Vegetable garden

Spa

Spa open daily

Reflexology

Massage - deep-tissue

Body scrubs

Massage/treatment rooms

4 treatment rooms

Body treatments

Massage - hot stone

Couples treatment room(s)

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for idr 874000.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately idr 227480 for adults and idr 113740 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 5) covered self parking fee: idr 100000 per stay valet parking fee: idr 150000 per stay rollaway bed fee: idr 874000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

EngGuan

Apr 28, 2026 09:38:58 AM

Review Score: 8

Summary: As a five star hotel can't you use a better hair dryer?

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Room, 1 King Bed, Non Smoking Room Size: 409 square feet m² 1 King Bed	General Electric kettle, Area rug/s in room, Low-height counters/sink, Number of bedrooms - 1, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Wheelchair accessible, Extra bed count 2, Lowered electrical outlets in bathroom, Private bathroom, Square feet - 409, Low counters/sink height (centimeters) - 50, Day bed, Low counters/sink height (inches) - 20, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Grand Suite, 1 King Bed, Non Smoking Room Size: 1033 square feet m² 1 King Bed	General Dining table, Area rug/s in room, Number of bedrooms - 1, Coffee/tea maker, Room and bed type depend on availability check-in, Location - top floor, Extra bed count 2, Separate dining area, Minibar (stocked, free items), Square meters - 96, Square feet - 1033, Private bathroom, Separate bathtub and shower, Ping - 29, Separate sitting area, Club level room, Day bed, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Junior Suite, 1 King Bed, Non Smoking Room Size: 498 square feet m² 1 King Bed	General Hardwood flooring in room, Area rug/s in room, Number of bedrooms - 1, Coffee/tea maker, Shower only, Room and bed type depend on availability check-in, Ping - 14, Square feet - 498, Square meters - 46, Extra bed count 1, Minibar (stocked, free items), Private bathroom, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 2 Double Beds, Non Smoking Room Size: 409 square feet m² 2 Double Beds	General Area rug/s in room, Number of bedrooms - 1, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Private bathroom, Square feet - 409, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Club Suite, 1 King Bed, Non Smoking Room Size: 840 square feet m² 1 King Bed	General Area rug/s in room, Number of bedrooms - 1, Coffee/tea maker, Room and bed type depend on availability check-in, Ping - 24, Location - top floor, Square feet - 840, Extra bed count 1, Square meters - 78, Minibar (stocked, free items), Private bathroom, Separate bathtub and shower, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Club Room, 1 King Bed, Non Smoking Room Size: 409 square feet m² 1 King Bed	General Area rug/s in room, Number of bedrooms - 1, Coffee/tea maker, Ping - 11, Room and bed type depend on availability check-in, Square meters - 38, Bathtub or shower, Extra bed count 1, Minibar (stocked, free items), Private bathroom, Square feet - 409, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Club Room, 2 Double Beds, Non Smoking Room Size: 409 square feet m² 2 Double Beds	General Area rug/s in room, Number of bedrooms - 1, Coffee/tea maker, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Minibar (stocked, free items), Private bathroom, Square feet - 409, Club level room, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this The Westin Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Westin Surabaya have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Surabaya?

Best-rates for the The Westin Surabaya starts from $143 per night with includes Restaurant, Bar, Parking, Pool, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Spa, Toiletries, Breakfast, Air Conditioner, Wellness Facilities, Child Friendly, Kitchen, Sports/Activities, Guest Services, Internet, Laundry, Accessibility, Business Services, Bedding/Linens with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Westin Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Surabaya?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Surabaya?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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