The Westin Surabaya | Hotel in Surabaya

| 9.4 (149 Reviews) | 7 Bathrooms 21 Guests

Hotel in Surabaya

Offering free WiFi throughout the property, a sun terrace with a swimming pool, fitness center and bar, The Westin Surabaya is located in Surabaya. This 5-star hotel offers a kids' club and room service. Guests can enjoy city views. The hotel will provide guests with air-conditioned rooms with a desk, an electric tea pot, a safety deposit box, a flat-screen TV and a private bathroom with a shower. The rooms have a closet. Breakfast is available, and includes buffet, à la carte and Full English/Irish options. At The Westin Surabaya you'll find a restaurant serving American, Cantonese and Chinese cuisine. Vegetarian, dairy-free and halal options can also be requested. There's an in-house snack bar and guests can also use the business area. Round-the-clock assistance is available at the reception, where staff speak English, Indonesian and Chinese. Pasar Turi Train Station Surabaya is 6.7 miles from the accommodation, while Sharp Bamboo Monument is 7 miles away. Juanda International Airport is 13 miles from the property, and the property offers a paid airport shuttle service.

The Westin Surabaya is located in Surabaya.

This 242 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Sports/Activities, Guest Services, Internet, and several others. This is a 5 star rated property and has over 149 reviews with the average score of 9.4 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 242 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This The Westin Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Westin Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Special diet meals (on request)

Fruit

Kids' meals

Kid-friendly buffet

Breakfast in the room

Wine/Champagne

Restaurant

Snack bar

Parking

Parking on site

Free parking

Accessible parking

Parking

Accessibility

Bathroom emergency cord

Toilet with grab rails

Wheelchair accessible

Activities

Spa facilities

Massage chair

Live music/Performance

Fitness center

Happy hour

Yoga classes

Nightclub/DJ

Spa lounge/Relaxation area

Foot bath

Neck massage

Massage

Fitness

Personal trainer

Spa/Wellness packages

Head massage

Golf course (within 2 miles)

Back massage

Couples' massage

Themed dinners

Hand massage

Full-body massage

Foot massage

Kids' club

Entertainment

Indoor play area

General

Soundproof rooms

Designated smoking area

Safe

Wifi in all areas

Air conditioning

Elevator

Facilities for disabled guests

Non-smoking rooms

Family rooms

Hypoallergenic room available

Guest Services

Laundry

Dry cleaning

Room service

Suit press

Ironing service

Airport shuttle (additional charge)

Fax/Photocopying

Shuttle service

24-hour front desk

Meeting/Banquet facilities

Valet parking

Concierge

Business center

Packed lunches

Baggage storage

Private check-in/out

Express check-in/out

Shuttle service (additional charge)

Daily housekeeping

Airport shuttle

Invoice provided

Internet

Internet

Wifi

Free Wifi

Outdoors

Outdoor pool

Outdoor pool (year-round)

Sun deck

Security/Safety

Fire extinguishers

Security alarm

Smoke alarms

CCTV outside property

24-hour security

CCTV in common areas

Key access

Key card access

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Breakfast to-go containers

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Thermometers for guests provided by property

Process in place to check health of guests

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Face masks for guests available

First aid kits available

Cashless payment available

Spa

Swimming pool

Pool bar

Beach chairs/Loungers

Kids' pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

License number: 55110, 8120119290056

Reviews

Value for money:

8.86

Location:

9.28

Staff:

9.59

Facilities:

9.6

Comfort:

9.61

Cleanliness:

9.74

Jinhwan

Jun 10, 2026 07:00:00 AM

Review Score: 8

Korea, Republic of

Reviewer Type: Couple

Travel Purpose: business

See All Reviews

Room Arrangement

Room Info	Facilities
Westin Club, Club lounge access, Guest room, 1 King Room Type: Double Room Size: 39 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower cap, Toilet paper, Private bathroom, Shower, Hairdryer, Toilet, Toothbrush, Body soap, Towels, Bathtub or shower, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Bathtub General Iron, Safe, Smoke Alarm, Air conditioning, Carpeted, Trash cans, Key card access, Key access, Ironing facilities Media & Technology Radio, Telephone, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk View Landmark view, Pool view, City view, View Bedroom Alarm clock, Linens, Wardrobe or closet, Childrens' cribs Kitchen Electric kettle, Cleaning products Accessibility Roll-in shower, Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator Room amenities Feather pillow, Hypoallergenic pillow, Clothes rack, Socket near the bed Exclusive services Private check-in/out in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services Cleanliness & disinfection Hand sanitizer
Westin Club, Club lounge access, Guest room, 2 Double Room Type: Double Room Size: 39 m² 2 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Safe, Smoke Alarm, Air conditioning, Carpeted, Trash cans, Key card access, Key access, Ironing facilities Media & Technology Radio, Telephone, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk View Landmark view, Pool view, City view, View Bedroom Alarm clock, Linens, Wardrobe or closet, Childrens' cribs Kitchen Electric kettle, Cleaning products Accessibility Roll-in shower, Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator Room amenities Feather pillow, Hypoallergenic pillow, Clothes rack, Socket near the bed Exclusive services Private check-in/out in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services Cleanliness & disinfection Hand sanitizer
Westin Deluxe, Guest room, 2 Double Room Type: Double Room Size: 39 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Safe, Smoke Alarm, Air conditioning, Carpeted, Trash cans, Key card access, Key access, Ironing facilities Media & Technology Radio, Telephone, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Landmark view, Pool view, City view, View Bedroom Alarm clock, Linens, Wardrobe or closet, Childrens' cribs Kitchen Electric kettle, Cleaning products Accessibility Roll-in shower, Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator Room amenities Feather pillow, Hypoallergenic pillow, Clothes rack, Socket near the bed Cleanliness & disinfection Hand sanitizer
Executive Suite, Club lounge access, Suite, 1 King Room Type: Suite Room Size: 79 m² 1 Sofa bed Bed 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower cap, Toilet paper, Private bathroom, Shower, Hairdryer, Toilet, Toothbrush, Body soap, Towels, Bathtub or shower, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Bathtub General Iron, Safe, Smoke Alarm, Air conditioning, Carpeted, Trash cans, Key card access, Key access, Ironing facilities Media & Technology Radio, Telephone, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Sitting area, Sofa, Desk Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock, Childrens' cribs View City view, Pool view, View Kitchen Electric kettle, Cleaning products, Coffee machine Accessibility Roll-in shower, Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator Room amenities Feather pillow, Hypoallergenic pillow, Clothes rack, Socket near the bed Exclusive services Private check-in/out in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services Cleanliness & disinfection Hand sanitizer
Westin Deluxe, Guest room, 1 King Room Type: Double Room Size: 39 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Safe, Smoke Alarm, Air conditioning, Carpeted, Trash cans, Key card access, Key access, Ironing facilities Media & Technology Radio, Telephone, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View Landmark view, Pool view, City view, View Bedroom Alarm clock, Linens, Wardrobe or closet, Childrens' cribs Kitchen Electric kettle, Cleaning products Accessibility Roll-in shower, Lower sink, Toilet with grab rails, Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom, Entire unit wheelchair accessible Room amenities Feather pillow, Hypoallergenic pillow, Clothes rack, Socket near the bed Cleanliness & disinfection Hand sanitizer
Westin Grand Suite, Club lounge access, Suite, 1 King Room Type: Suite Room Size: 97 m² 1 King bed(s) Bed 1 Sofa bed Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower cap, Toilet paper, Private bathroom, Shower, Hairdryer, Toilet, Toothbrush, Body soap, Towels, Bathtub or shower, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Bathtub General Iron, Safe, Smoke Alarm, Air conditioning, Carpeted, Trash cans, Key card access, Key access, Ironing facilities Media & Technology Radio, Telephone, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Sitting area, Sofa, Desk, Dining area Bedroom Linens, Wardrobe or closet, Walk-in closet, Alarm clock, Childrens' cribs View City view, Pool view, View Kitchen Dining table, Electric kettle, Cleaning products, Coffee machine Accessibility Roll-in shower, Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator Room amenities Feather pillow, Hypoallergenic pillow, Clothes rack, Socket near the bed Exclusive services Private check-in/out in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary breakfast in the executive lounge, Concierge services Cleanliness & disinfection Hand sanitizer
Junior King Suite - Club Lounge Access Room Type: Suite Room Size: 46 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower cap, Toilet paper, Private bathroom, Toothbrush, Hairdryer, Toilet, Body soap, Towels, Shampoo, Slippers, Bathrobe, Conditioner, Free toiletries, Shower General Iron, Safe, Smoke Alarm, Air conditioning, Carpeted, Trash cans, Key card access, Key access, Ironing facilities Media & Technology Radio, Telephone, TV, Cable channels, Flat-screen TV Services Wake-up service, Wake-up service/Alarm clock, Executive lounge access Living Area Desk View Landmark view, Pool view, City view, View Bedroom Alarm clock, Linens, Wardrobe or closet, Childrens' cribs Kitchen Electric kettle, Cleaning products, Coffee machine Accessibility Roll-in shower, Emergency cord in bathroom, Accessible by elevator, Upper floors accessible by elevator Room amenities Feather pillow, Hypoallergenic pillow, Clothes rack, Socket near the bed Cleanliness & disinfection Hand sanitizer

FAQ's

Is this The Westin Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Westin Surabaya?

Check-in time for The Westin Surabaya starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Westin Surabaya have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Surabaya?

Best-rates for the The Westin Surabaya starts from $150 per night with includes Pool, Balcony/Terrace, Oceanfront, Breakfast, Child Friendly, Laundry, Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Business Services, Wellness Facilities, Parking, View, Spa, Restaurant, Bar, Toiletries, Entertainment, Ocean View, Accessibility, Transportation/Shuttle, Security/Safety, Sports/Activities, Guest Services, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Westin Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Surabaya?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Surabaya?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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