Is this The Pacific Sutera Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Pacific Sutera Hotel have a swimming pool?

Yes, this The Pacific Sutera Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Pacific Sutera Hotel?

Best-rates for the The Pacific Sutera Hotel starts from $102 per night with includes Parking, Pool, View, Balcony/Terrace, Bedding/Linens, Guest Services, Kitchen, Transportation/Shuttle, Business Services, Sports/Activities, Wellness Facilities, Bar, Toiletries, Air Conditioner, Designated Smoking Area, Ocean View, Spa, Internet, Laundry, TV, Wheelchair Accessible, Accessibility, Breakfast, Child Friendly, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Pacific Sutera Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Pacific Sutera Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Pacific Sutera Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Pacific Sutera Hotel?

Based on the information reported by the owner or manager, the The Pacific Sutera Hotel indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Pacific Sutera Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Pacific Sutera Hotel | Resort in Kota Kinabalu

| 8.4 (1000 Reviews) | 1 Bathroom

Downtown Kota Kinabalu Resort | The Pacific Sutera Hotel

Resort in Downtown Kota Kinabalu, Kota Kinabalu

Luxury resort on the beach, with 3 outdoor pools
Spend the day at The Pacific Sutera Hotel's private white sand beach, relax by one of the 3 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Designer toiletries

Hair dryer

Towels

Bidet

Separate bathtub and shower

Deep soaking bathtub

Rainfall showerhead

Bedroom

Air conditioning (climate-controlled)

Rollaway/extra beds (surcharge)

Memory foam mattress

Bed sheets

Slippers

Laptop-friendly workspace

Desk

Free newspapers

Iron/ironing board

Safe

Phone

Breakfast

1 swim-up bar and 1 poolside bar

Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 80 for adults and MYR 40 for children

24-hour room service

Free bottled water

Coffee/tea maker

Minibar

Electric kettle

Parking

Wheelchair-accessible parking and van parking available

Free self parking on site

Free shopping center shuttle

Accessibility

Elevator

10 on-site accessible parking spaces

Wheelchair-accessible registration desk

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk height (inches): 12

Magnifying mirror

Wheelchair-accessible restaurant

Phone accessibility kit

Elevator door width (inches): 8

Grab bar near toilet

Well-lit path to entrance

Wheelchair-accessible business center

Toilet grab bar height (inches): 12

Wheelchair-accessible van parking

Wheelchair-accessible parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Activities

Scuba diving

Snorkeling

Golf course

Arcade/game room

3 indoor tennis courts

3 outdoor pools

Children's pool

Fitness classes

3 outdoor tennis courts

Sauna

Golf driving range

Volleyball

Tennis

Playground

Yoga classes

Billiards/pool table

Full-service spa

Racquetball/squash

Fitness center

Entertainment

Cable/satellite channels

LCD TV

Premium channels

General

Meeting rooms

Business center

Conference space

Free newspapers in lobby

Elevator

Gift shop/newsstand

Grocery/convenience store

ATM/banking services

Front-desk safe

Banquet hall

Chinese (Mandarin)

English

Malay

Korean

Japanese

Indonesian

Beach towels

Designated smoking areas (fines apply)

Guest Services

Grocery/convenience store

Supervised childcare (surcharge)

Arcade/game room

Snack bar/deli

3 outdoor pools

Children's pool

Waterslide

Babysitting (surcharge)

Children's club (surcharge)

Laundry facilities

Playground

Rollaway/extra beds (surcharge)

Hair salon

Concierge services

Daily housekeeping

Golf lessons

24-hour front desk

Tennis lessons

Tour/ticket assistance

Luggage storage

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi and wired Internet

Outdoors

Pool sun loungers

Garden

Beach umbrellas

Terrace

Private beachfront location

Pool umbrellas

Marina onsite

Spa

Hot tub

Sauna

Aromatherapy

Massage/treatment rooms

Manicures and pedicures

Massages

Facials

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight late check-in fee for check-in between noon and 6:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for myr 180.0 per night. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately myr 80 for adults and myr 40 for children late check-in fee for check-in between noon and 6:00 pm rollaway bed fee: myr 180.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts major credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sep 27, 2025 08:31:42 AM

Review Score: 6

Summary: the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King Room Size: 355 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Shower grab bar height (centimeters) - 30, Grab bar - in shower, Number of bedrooms - 0, Square feet - 355, Wheelchair accessible, Extra bed count 1, Square meters - 33, Number of bathrooms - 1, Private bathroom, Shower grab bar height (inches) - 12, Courtyard view, Bed count minimum 1, Bed count maximum 1
Pacific Executive Suite Room Size: 1130 square feet m² 1 King Bed 2 Twin Beds	General Executive level room, Number of bedrooms - 1, Sea view, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Ping - 31, Square feet - 1130, Private bathroom, Square meters - 105, Separate sitting area, Bed count minimum 1, Bed count maximum 2
Premium Sea View Twin Room Size: m² 2 Twin Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Sea view, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Pacific Junior Suite Room Size: 807 square feet m² 1 King Bed 2 Twin Beds	General Executive level room, Number of bedrooms - 1, Ping - 22, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Square meters - 75, Private bathroom, Square feet - 807, Separate sitting area, Golf view, Bed count minimum 1, Bed count maximum 2
Deluxe Twin Room Size: 355.2 square feet m² 2 Twin Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Square feet - 355.2, Courtyard view, Wheelchair accessible, Extra bed count 1, Bed count minimum 2, Square meters - 33, Number of bathrooms - 1, Ping - 10, Bed count maximum 2
Family Room Room Size: 720 square feet m² 3 King Bed and Twin Beds	General Square feet - 720, Private bathroom, Number of bedrooms - 1, Golf view, Bed count maximum 3, Extra bed count 1, Square meters - 67, Number of living rooms 1, Number of bathrooms - 2, Ping - 20, Bed count minimum 3
Premium Sea View King Room Size: 330 square feet m² 1 King Bed	General Square meters - 31, Number of living rooms 0, Ping - 9, Private bathroom, Number of bedrooms - 0, Square feet - 330, Sea view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Sea View Room Size: m² 2 Twin Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Sea view, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Premium Twin Room Size: m² 2 Twin Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Golf view, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Premium King Room Size: 355 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Private bathroom, Number of bedrooms - 0, Balcony, Golf view, Square feet - 355, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 33, Number of bathrooms - 1
Deluxe Sea View King Room Size: 355 square feet m² 1 King Bed	General Number of living rooms 0, Shower grab bar height (centimeters) - 30, Grab bar - in shower, Number of bedrooms - 0, Sea view, Square feet - 355, Extra bed count 1, Square meters - 33, Number of bathrooms - 1, Ping - 10, Private bathroom, Shower grab bar height (inches) - 12, Bed count minimum 1, Bed count maximum 1