Is this The Alana Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Alana Surabaya?

Check-in time for The Alana Surabaya starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Alana Surabaya have a swimming pool?

Yes, this The Alana Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Alana Surabaya?

Best-rates for the The Alana Surabaya starts from $54 per night with includes Bar, Business Services, Transportation/Shuttle, Security/Safety, Wellness Facilities, Private Pool, Parking, Pool, View, Accessibility, Restaurant, Guest Services, Entertainment, Air Conditioner, Laundry, Internet, Sports/Activities, Child Friendly, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Alana Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Alana Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Alana Surabaya has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Alana Surabaya?

Based on the information reported by the owner or manager, the The Alana Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Alana Surabaya?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Alana Surabaya | Hotel in Surabaya

| 8.1 (182 Reviews) | 8 Bathrooms 22 Guests

Hotel in Ketintang, Surabaya

Located at a 5-minute drive from City of Tomorrow, Suroboyo Carnival Night Market and Royal Plaza, The Alana Surabaya features an indoor pool. Free WiFi is available throughout the property. The Alana is located at a 5-minute drive from the biggest mosque in Surabaya, Al-Akbar and 20-minute drive Surabaya Town Square. The Juanda International Airport is a 20-minute drive. The property is a 30-minute drive from City Center while the Sanggar Anggun Temple located in Kenjeran beach is a 45-minute drive. Jatim International Expo, DBL Arena, and Frontage Mega Project are within a short walking distance from the property. Each air-conditioned room is fitted with a wooden or carpet flooring, free mini-bar, flat-screen cable TV and seating area. The private bathroom includes a hairdryer, free toiletries and shower. The Alana Surabaya operates a 24-hour front desk. Guests can pamper themselves with a relaxing massage. Concierge services and valet parking are available for free. The Alana Surabaya offers 3 dining options. The Orzya Coffee Shop serves a variety of Indonesia, Asian and International cuisines. Light snacks, refreshing drinks and a selection of Indonesian and Asian cuisines can be enjoyed at Phenix Lounge. The Cinnamon Cake Shop serves breads, chocolates, ice creams, cookies and cakes.

The Alana Surabaya is located in Surabaya.

This 173 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Private Pool, Transportation/Shuttle, Security/Safety, and several others. This is a 4 star rated property and has over 182 reviews with the average score of 8.1 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 173 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This The Alana Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Alana Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Restaurant

Bar

Guest Services

Entertainment

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Coffee house on site

Parking

Private Parking

Free parking

Parking

Activities

Indoor pool

Sauna

Personal trainer

Live music/Performance

Kids' club

Yoga classes

Fitness

Fitness center

Massage

General

Wifi in all areas

Safe

Non-smoking rooms

Air conditioning

Elevator

Guest Services

Room service

Valet parking

Business center

Fax/Photocopying

Airport shuttle (additional charge)

Laundry

Meeting/Banquet facilities

Private check-in/out

Airport shuttle

24-hour front desk

Concierge

Internet

Internet

Wifi

Free Wifi

Outdoors

Terrace

Garden

Security/Safety

24-hour security

Fire extinguishers

Staff follow all safety protocols as directed by local authorities

Spa

Swimming pool

Pool bar

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

A negative coronavirus (covid-19) pcr or antigen test result is mandatory for guests who stay for 3 nights or more and must show upon arrival.

Reviews

Value for money:

8.57

Location:

8.53

Staff:

8.98

Facilities:

8.53

Comfort:

8.79

Cleanliness:

8.64

Marta

Jan 4, 2026 08:00:00 AM

Review Score: 8

Poland

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Nice clean and spacious room with a good view of the panorama of the city. The breakfast was delicious.

Negative: The plug near the water heater needs to be fixed

See All Reviews

Room Arrangement

Room Info	Facilities
Premier Double Room Room Type: Twin/Double Room Size: 28 m² 2 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Trash cans, Air conditioning, Key card access, Interconnecting room(s) available, Hardwood or parquet floors Media & Technology Telephone, Satellite channels, Flat-screen TV Kitchen Electric kettle, Refrigerator Living Area Desk, Sitting area, Sofa Services Wake-up service View City view Room Amenities Clothes rack
Deluxe Double Room Room Type: Twin/Double Room Size: 32 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Trash cans, Air conditioning, Key card access, Interconnecting room(s) available Media & Technology Telephone, Satellite channels, Flat-screen TV Kitchen Electric kettle, Refrigerator Living Area Desk, Sitting area, Sofa View City view, View Services Wake-up service Room Amenities Clothes rack
Suite Room Type: Suite Room Size: 64 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water General Ironing facilities, Carpeted, Safe, Trash cans, Air conditioning, Key card access Media & Technology Telephone, Satellite channels, Flat-screen TV Bathroom Toilet, Towels, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo Kitchen Dining table, Electric kettle, Refrigerator Living Area Desk, Dining area, Sitting area, Sofa Services Wake-up service View City view Room Amenities Clothes rack
Premier Twin Room Room Type: Twin Room Size: 28 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Trash cans, Air conditioning, Key card access Media & Technology Telephone, Satellite channels, Flat-screen TV Kitchen Electric kettle, Refrigerator Living Area Desk, Sitting area, Sofa Services Wake-up service View City view Room Amenities Clothes rack
Deluxe Twin Room Room Type: Twin Room Size: 32 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Trash cans, Air conditioning, Key card access Media & Technology Telephone, Satellite channels, Flat-screen TV Kitchen Electric kettle, Refrigerator Living Area Desk, Sitting area Services Wake-up service View City view Room Amenities Clothes rack
Club Room Room Type: Double Room Size: 32 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Trash cans, Air conditioning, Key card access, Interconnecting room(s) available Media & Technology Telephone, Satellite channels, Flat-screen TV Kitchen Electric kettle, Refrigerator Living Area Desk, Sitting area, Sofa Services Wake-up service View City view Room Amenities Clothes rack
Double Room Room Type: Double Room Size: 60 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water General Carpeted, Safe, Trash cans, Air conditioning, Key card access Media & Technology Telephone, Satellite channels, Flat-screen TV Bathroom Toilet, Towels, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo Kitchen Dining table, Electric kettle, Refrigerator Living Area Desk, Sitting area, Sofa Services Wake-up service View City view Room Amenities Clothes rack
Family Room Room Type: Family Room Size: 62 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water General Carpeted, Safe, Trash cans, Air conditioning, Key card access Media & Technology Telephone, Satellite channels, Flat-screen TV Bathroom Toilet, Towels, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Hairdryer, Slippers, Shower cap, Private bathroom, Shampoo Kitchen Dining table, Electric kettle, Refrigerator Living Area Desk, Sitting area, Sofa Services Wake-up service View City view Room Amenities Clothes rack