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Novotel Samator Surabaya Timur | Hotel in Surabaya

| 8.6 (257 Reviews) |  2 Bathrooms  29 Guests
Surabaya Hotel | Novotel Samator Surabaya Timur

Hotel in Surabaya

Comfortable Accommodations

Rooms feature air-conditioning, city or river views, walk-in showers, and modern amenities such as refrigerators and TVs. Additional comforts include bathrobes, free toiletries, and soundproofing.

Exceptional Facilities

Guests can enjoy spa facilities, a swimming pool with a view, fitness center, and massage services. The hotel offers a restaurant serving international cuisine, a bar, and free WiFi throughout the property.

Dining Experience

Breakfast options include continental, American, buffet, halal, and Asian styles with local specialties, warm dishes, fresh pastries, and more. The family-friendly restaurant provides a modern and romantic ambiance.

Convenient Location

Located 6.8 mi from Juanda International Airport, the hotel provides a paid airport shuttle service. Nearby attractions include Surabaya Zoo and Surabaya City Center.

Novotel Samator Surabaya Timur is located in Surabaya.

This 9 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, View, Transportation/Shuttle, and several others. This is a 4 star rated property and has over 257 reviews with the average score of 8.6 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 9 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Novotel Samator Surabaya Timur in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Novotel Samator Surabaya Timur”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Fruit
  • Kids' meals
  • Restaurant
  • Wine/Champagne
Parking
  • Parking garage
  • Parking on site
  • Free parking
  • Parking
  • Accessible parking
Accessibility
  • Wheelchair accessible
Activities
  • Spa facilities
  • Kids' club
  • Spa and wellness center
  • Full-body massage
  • Fitness
  • Fitness center
  • Neck massage
  • Game room
  • Head massage
  • Massage
  • Foot massage
  • Back massage
  • Locker rooms
  • Hand massage
  • Spa/Wellness packages
General
  • Non-smoking rooms
  • Facilities for disabled guests
  • Air conditioning
  • Elevator
  • Safe
Guest Services
  • Daily housekeeping
  • Airport shuttle
  • Concierge
  • Meeting/Banquet facilities
  • 24-hour front desk
  • Lockers
  • Laundry
  • Baggage storage
  • Room service
  • Ironing service
  • Babysitting/Child services
  • Airport shuttle (additional charge)
  • Express check-in/out
  • Suit press
  • Dry cleaning
  • Fax/Photocopying
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool
  • Outdoor furniture
Security/Safety
  • Smoke alarms
  • CCTV outside property
  • CCTV in common areas
  • Fire extinguishers
  • Security alarm
  • 24-hour security
  • Key card access
  • Key access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Face masks for guests available
  • First aid kits available
  • Access to healthcare professionals
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
  • Physical distancing rules followed
  • Cashless payment available
  • Mobile app for room service
Spa
  • Pool with view
  • Kids' pool
  • Swimming pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Guests traveling with a minor may be subject to additional verification at check-in.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 0220104451174, 55112

Reviews

Value for money:
8.61
Location:
7.86
Staff:
8.7
Facilities:
8.57
Comfort:
8.71
Cleanliness:
8.84
Manish
Oct 6, 2026 07:00:00 AM
Review Score:   9
India
Reviewer Type: Extended Group
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Superior King Room
Room Type: Double
Room Size: 29 m2
1 King bed(s) Bed
Superior King Room

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Hairdryer, Conditioner, Toilet, Slippers, Free toiletries, Shower cap, Toothbrush, Walk-in shower, Shampoo, Toilet paper, Towels, Additional toilet

General

Trash cans, Air conditioning, Fire extinguisher, Safety deposit box, Smoke alarm, Carpeted, Interconnected room(s) available, Key card access, Soundproofing, Tile/marble floor, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Desk, Seating area

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels
Superior King Suite
Room Type: Suite
Room Size: 76 m2
1 King bed(s) Bed
Superior King Suite

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Hairdryer, Additional bathroom, Conditioner, Toilet, Slippers, Free toiletries, Shampoo, Shower cap, Toothbrush, Bathrobe, Walk-in shower, Bath or shower, Toilet paper, Towels, Additional toilet

General

Air conditioning, Key card access, Fire extinguisher, Safety deposit box, Smoke alarm, Carpeted, Soundproofing, Tile/marble floor, Trash cans, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Desk, Seating area, Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Socket near the bed, Pajamas, Clothes rack

Pool and Spa

Pool towels
Superior Twin Room
Room Type: Twin
Room Size: 29 m2
2 Twin bed(s) Bed
Superior Twin Room

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Hairdryer, Conditioner, Toilet, Slippers, Free toiletries, Shower cap, Toothbrush, Walk-in shower, Shampoo, Toilet paper, Towels, Additional toilet

General

Trash cans, Air conditioning, Fire extinguisher, Safety deposit box, Smoke alarm, Carpeted, Interconnected room(s) available, Key card access, Soundproofing, Tile/marble floor, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Desk, Seating area

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Toilet with grab rails, Entire unit wheelchair accessible, Shower chair

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels
Deluxe Double Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Deluxe Double Room

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Hairdryer, Conditioner, Toilet, Slippers, Free toiletries, Shower cap, Toothbrush, Walk-in shower, Shampoo, Toilet paper, Towels, Additional toilet

General

Trash cans, Air conditioning, Fire extinguisher, Safety deposit box, Smoke alarm, Carpeted, Interconnected room(s) available, Key card access, Soundproofing, Tile/marble floor, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Desk, Seating area, Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels
Deluxe Twin Room
Room Type: Double
Room Size: 30 m2
2 Twin bed(s) Bed
Deluxe Twin Room

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Hairdryer, Conditioner, Toilet, Slippers, Free toiletries, Shower cap, Toothbrush, Walk-in shower, Shampoo, Toilet paper, Towels, Additional toilet

General

Trash cans, Air conditioning, Fire extinguisher, Safety deposit box, Smoke alarm, Carpeted, Interconnected room(s) available, Key card access, Soundproofing, Tile/marble floor, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Desk, Seating area, Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels
Executive Suite with 1 King Size Bed and 2 Single Bed
Room Type: Double
Room Size: 128 m2
2 Twin bed(s) Bed
1 King bed(s) Bed
Executive Suite with 1 King Size Bed and 2 Single Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Hairdryer, Additional bathroom, Conditioner, Toilet, Slippers, Free toiletries, Shower cap, Toothbrush, Bathrobe, Walk-in shower, Shampoo, Toilet paper, Towels, Additional toilet

General

Air conditioning, Key card access, Fire extinguisher, Safety deposit box, Smoke alarm, Carpeted, Soundproofing, Tile/marble floor, Trash cans, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Desk, Seating area, Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels
Executive Suite with 1 King size Bed
Room Type: Suite
Room Size: 56 m2
1 King bed(s) Bed
Executive Suite with 1 King size Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Body soap, Shower, Hairdryer, Additional bathroom, Conditioner, Toilet, Slippers, Free toiletries, Shower cap, Toothbrush, Bathrobe, Walk-in shower, Shampoo, Toilet paper, Towels, Additional toilet

General

Air conditioning, Key card access, Fire extinguisher, Safety deposit box, Smoke alarm, Carpeted, Soundproofing, Tile/marble floor, Trash cans, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Desk, Seating area, Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels
Executive Suite
Room Type: Suite
Room Size: 160 m2
Executive Suite

Food & Drink

Tea/Coffee maker, Bottle of water

General

Air conditioning, Fire extinguisher, Safety deposit box, Smoke alarm, Key card access, Trash cans, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Bathroom

Towels, Walk-in shower

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Clothes rack

Pool and Spa

Pool towels
Executive Twin Room
Room Type: Double
Room Size: 30 m2
2 Twin bed(s) Bed
Executive Twin Room

Food & Drink

Tea/Coffee maker, Bottle of water

General

Air conditioning, Fire extinguisher, Safety deposit box, Smoke alarm, Key card access, Trash cans, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Bathroom

Towels, Walk-in shower

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Clothes rack

Pool and Spa

Pool towels
Executive Double Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Executive Double Room

Food & Drink

Tea/Coffee maker, Bottle of water

General

Air conditioning, Fire extinguisher, Safety deposit box, Smoke alarm, Key card access, Trash cans, Key access

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dryer, Refrigerator, Electric kettle

Living Area

Sofa

View

View, City view, River view

Bedroom

Wardrobe or closet, Linens

Bathroom

Towels, Walk-in shower

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair

Room amenities

Clothes rack

Pool and Spa

Pool towels

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Novotel Samator Surabaya Timur starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Novotel Samator Surabaya Timur has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Novotel Samator Surabaya Timur starts from $36 per night with includes Air Conditioner, Parking, Pool, Wheelchair Accessible, Accessibility, Bar, Guest Services, Business Services, Sports/Activities, Entertainment, Breakfast, Internet, Laundry, Balcony/Terrace, Security/Safety, Wellness Facilities, Child Friendly, View, Transportation/Shuttle, Spa, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Novotel Samator Surabaya Timur is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Novotel Samator Surabaya Timur indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.