Is this Palembang hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Palembang hotel have a swimming pool?

Yes, this Palembang hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Palembang hotel?

Best-rates for the Palembang hotel starts from $65 per night with includes Spa, Bar, Breakfast, Barbecue/Outdoor Cooking, Pool, Business Services, Child Friendly, TV, Accessibility, Restaurant, Guest Services, Internet, Laundry, Air Conditioner, Parking, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Bedding/Linens, Wellness Facilities, Entertainment, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Palembang hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Palembang hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Palembang hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Palembang hotel?

Based on the information reported by the owner or manager, the Palembang hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Palembang hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Novotel Palembang Hotel & Residence | Hotel in Palembang

| 8.2 (58 Reviews) | 1 Bathroom

Palembang Hotel | Novotel Palembang Hotel & Residence

Hotel in Palembang

Hotel connected to a shopping center in Palembang with 2 restaurants
Along with 2 restaurants, this hotel has 2 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.
Housekeeping is available on request.
Novotel Palembang Hotel & Residence offers 196 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 43-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

This Palembang hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Private bathroom

Towels

Eco-friendly toiletries

Rainfall showerhead

Bedroom

Air conditioning

Blackout drapes/curtains

Bed sheets

Safe

Slippers

Local maps

LED light bulbs

Desk

Restaurant dining guide

Bulk dispenser for toiletries

In-room massage

Recycling

Soundproofing

Water-efficient showers only

Eco-friendly cleaning products provided

Phone

Breakfast

2 restaurants and 1 coffee shop/cafe

1 bar

Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 220000 for adults and IDR 110000 for children

24-hour room service

Minibar

Coffee/tea maker

Free bottled water

Parking

24-hour roundtrip airport shuttle (surcharge)

Valet parking on site (IDR 100000 per day)

Free self parking on site

Airport shuttle on request

Accessibility

Elevator

Activities

Outlet shopping

Adjacent to a golf course

Health/beauty spa

Full-service spa

Sauna

Children's pool

Shopping mall

Nightclub

Health club

2 outdoor pools

Steam room

Entertainment

Cable/satellite channels

43-inch LCD TV

General

Computer station

Meeting rooms - 13

Conference space (15608 square feet)

Business center

Elevator

Front-desk safe

Ballroom

Reception hall

ATM/banking services

English

Indonesian

At least 80% organic food

TV in lobby

No plastic soda bottles

At least 80% lighting from LEDs

Couples dining

Reusable tableware only

Biodegradable drinking straws

Romance packages available

At least 80% of food locally-sourced

Reusable cups only

No plastic drinking straws

No plastic water bottles

Designated smoking areas

No plastic coffee stirrers

Biodegradable coffee stirrers

Guest Services

Soundproofed rooms

Children's pool

Snack bar/deli

Laundry facilities

2 outdoor pools

Change of towels (on request)

Porter/bellhop

Change of bedsheets (on request)

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Wedding services

Concierge services

Multilingual staff

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi

Outdoors

BBQ grill(s)

Garden

Pool umbrellas

Terrace

Balcony

Spa

Sauna

Steam room

Spa open daily

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately idr 220000 for adults and idr 110000 for children airport shuttle fee: idr 350000 per vehicle (one-way, maximum occupancy 2) valet parking fee: idr 100000 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Binh Trang

Aug 20, 2025 12:14:29 PM

Review Score: 6

Summary: The floor dirty

See All Reviews

Room Arrangement

Room Info	Facilities
Family Suite Room Size: 1011 square feet m² 3 King Bed and Twin Beds	General Number of living rooms 0, Square feet - 1011, Square meters - 94, Number of bedrooms - 0, Ping - 28, Bed count maximum 3, Bed count minimum 3
Deluxe Room (Premium King Bed) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1
Superior Room, 2 Twin Beds Room Size: 415 square feet m² 2 Twin Beds	General Square feet - 415, Number of bedrooms - 1, Garden view, Square meters - 39, Ping - 12, Bed count minimum 2, Bed count maximum 2
Deluxe Room, 2 Twin Beds Room Size: 463 square feet m² 2 Twin Beds	General Square meters - 43, Pool view, Number of bedrooms - 1, Ping - 13, Square feet - 463, Bed count minimum 2, Bed count maximum 2
Deluxe Room (1 Super King Bed) Room Size: 463 square feet m² 1 King Bed	General Square meters - 43, Pool view, Number of bedrooms - 1, Ping - 13, Bed count minimum 1, Square feet - 463, Bed count maximum 1
Superior Room (Super King Bed) Room Size: 415 square feet m² 1 King Bed	General Square feet - 415, Number of bedrooms - 1, Garden view, Square meters - 39, Ping - 12, Bed count minimum 1, Bed count maximum 1
Superior Room (Premium King Bed) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1
Junior Suite Room Size: 731 square feet m² 1 King Bed	General Square feet - 731, Square meters - 68, Bed count minimum 1, Bed count maximum 1, Ping - 21