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Mercure Serpong Alam Sutera | Hotel in Serpong

| 8.4 (196 Reviews) |  5 Bathrooms  15 Guests
Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, Serpong

Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Mercure Serpong Alam Sutera is located in Serpong.

This 5 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: TV, Accessibility, Security/Safety, and several others. This is a 4 star rated property and has over 196 reviews with the average score of 8.4 . Coming to Serpong and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 5 Bedrooms Hotel if you want to learn more about this place in Serpong. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Serpong Alam Sutera in Serpong is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Serpong Alam Sutera”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Kids' meals
  • Fruit
  • Snack bar
  • Bar
  • Breakfast in the room
Parking
  • Free parking
  • Accessible parking
  • Parking
  • Private Parking
  • Parking on site
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Massage
  • Spa and wellness center
  • Cycling
  • Fitness
  • Locker rooms
  • Fitness center
  • Happy hour
  • Spa/Wellness packages
General
  • Non-smoking rooms
  • Wifi in all areas
  • Smoke-free property
  • Designated smoking area
  • Elevator
  • Facilities for disabled guests
  • Safe
  • Air conditioning
  • Adults only
Guest Services
  • Fax/Photocopying
  • Airport shuttle (additional charge)
  • Business center
  • Laundry
  • Ironing service
  • Concierge
  • Suit press
  • Daily housekeeping
  • 24-hour front desk
  • Room service
  • Baggage storage
  • Express check-in/out
  • Shared lounge/TV area
  • Car rental
  • Valet parking
  • Airport shuttle
  • Meeting/Banquet facilities
  • Dry cleaning
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Terrace
  • Outdoor pool (year-round)
  • Outdoor pool
  • BBQ facilities
  • Garden
Security/Safety
  • Security alarm
  • Key access
  • Fire extinguishers
  • CCTV in common areas
  • Key card access
  • 24-hour security
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Thermometers for guests provided by property
  • Face masks for guests available
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Physical distancing rules followed
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
Spa
  • Kids' pool
  • Beach chairs/Loungers
  • Swimming pool
  • Rooftop pool
  • Beach umbrellas
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Guests traveling with a minor may be subject to additional verification at check-in.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

License number: 55110, 9120005251893

Reviews

Value for money:
7.8
Location:
8.68
Staff:
8.88
Facilities:
8
Comfort:
8.09
Cleanliness:
8.1
Johannes
Oct 24, 2026 07:00:00 AM
Review Score:   8
Netherlands
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Clean room, good bed, ac and and shower.
Negative: No comments..
Summary: Transfer in Jakarta
See All Reviews

Room Arrangement

Room Info Facilities
Privilege Double Room
Room Type: Double
Room Size: 32 m2
1 Queen bed(s) Bed
Privilege Double Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Shower cap, Free toiletries, Shampoo, Shower, Towels, Bathrobe, Private bathroom, Body soap, Bath or shower, Toothbrush, Toilet paper, Slippers

General

Carpeted, Key access, Smoke alarm, Trash cans, Safety deposit box, Key card access, Air conditioning

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Living Area

Desk, Seating area, Sofa

Services

Wake-up service

Kitchen

Electric kettle, Coffee machine

Bedroom

Linens, Cribs, Wardrobe or closet

View

City view

Accessibility

Entire unit wheelchair accessible, Adapted bath, Roll-in shower, Accessible by elevator, Upper floors accessible by elevator, Toilet with grab rails

Room amenities

Feather pillow, Clothes rack, Socket near the bed, Drying rack for clothing

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Superior Double Room
Room Type: Triple
Room Size: 26 m2
1 Queen bed(s) Bed
Superior Double Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Shower cap, Free toiletries, Shampoo, Shower, Towels, Private bathroom, Body soap, Bath or shower, Toothbrush, Toilet paper, Slippers

General

Interconnected room(s) available, Carpeted, Key access, Smoke alarm, Safety deposit box, Trash cans, Key card access, Air conditioning

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Living Area

Desk, Seating area

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens, Cribs, Wardrobe or closet

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Clothes rack, Socket near the bed, Drying rack for clothing

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Superior Twin Room
Room Type: Triple
Room Size: 26 m2
2 Twin bed(s) Bed
Superior Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Shower cap, Free toiletries, Shampoo, Shower, Towels, Private bathroom, Body soap, Bath or shower, Toothbrush, Toilet paper, Slippers

General

Interconnected room(s) available, Carpeted, Key access, Smoke alarm, Safety deposit box, Trash cans, Key card access, Air conditioning

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Living Area

Desk, Seating area

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens, Cribs, Wardrobe or closet

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Clothes rack, Socket near the bed, Drying rack for clothing

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Privilege Twin Room
Room Type: Triple
Room Size: 32 m2
2 Twin bed(s) Bed
Privilege Twin Room

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Shower cap, Free toiletries, Shampoo, Shower, Towels, Bathrobe, Private bathroom, Body soap, Bath or shower, Toothbrush, Toilet paper, Slippers

General

Carpeted, Key access, Smoke alarm, Trash cans, Safety deposit box, Key card access, Air conditioning

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Living Area

Desk, Seating area, Sofa

Services

Wake-up service

Kitchen

Electric kettle, Coffee machine

Bedroom

Linens, Cribs, Wardrobe or closet

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Clothes rack, Socket near the bed, Drying rack for clothing

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Superior Double Room with Pool View
Room Type: Triple
Room Size: 26 m2
1 Queen bed(s) Bed
Superior Double Room with Pool View

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Shower cap, Free toiletries, Shampoo, Shower, Towels, Private bathroom, Body soap, Bath or shower, Toothbrush, Toilet paper, Slippers

General

Carpeted, Key access, Smoke alarm, Trash cans, Safety deposit box, Key card access, Air conditioning

Media & Technology

Flat-screen TV, Cable channels, TV, Telephone

Living Area

Desk, Seating area

View

Garden view, View, Pool view

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Clothes rack, Socket near the bed, Drying rack for clothing

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Mercure Serpong Alam Sutera starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Mercure Serpong Alam Sutera has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Mercure Serpong Alam Sutera starts from $62 per night with includes Parking, Designated Smoking Area, View, Balcony/Terrace, Transportation/Shuttle, Business Services, Wellness Facilities, Spa, Restaurant, Breakfast, Internet, Laundry, Air Conditioner, Wheelchair Accessible, Sports/Activities, Entertainment, Barbecue/Outdoor Cooking, Pool, TV, Accessibility, Security/Safety, Bar, Guest Services, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Serpong Alam Sutera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Mercure Serpong Alam Sutera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.