Is this Mercure Serpong Alam Sutera pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Serpong Alam Sutera?

Check-in time for Mercure Serpong Alam Sutera starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Serpong Alam Sutera have a swimming pool?

Yes, this Mercure Serpong Alam Sutera has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Serpong Alam Sutera?

Best-rates for the Mercure Serpong Alam Sutera starts from $62 per night with includes Wheelchair Accessible, Balcony/Terrace, Business Services, Sports/Activities, Restaurant, Guest Services, Child Friendly, Ocean View, Accessibility, Transportation/Shuttle, Wellness Facilities, Breakfast, Air Conditioner, Pool, Designated Smoking Area, TV, Oceanfront, Security/Safety, Entertainment, Barbecue/Outdoor Cooking, Parking, View, Spa, Bar, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Serpong Alam Sutera a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Serpong Alam Sutera wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Serpong Alam Sutera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Serpong Alam Sutera?

Based on the information reported by the owner or manager, the Mercure Serpong Alam Sutera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Serpong Alam Sutera?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Serpong Alam Sutera | Hotel in Serpong

| 8.3 (224 Reviews) | 5 Bathrooms 15 Guests

Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, Serpong

Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Mercure Serpong Alam Sutera is located in Serpong.

This 188 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Ocean View, Accessibility, Transportation/Shuttle, and several others. This is a 4 star rated property and has over 224 reviews with the average score of 8.3 . Coming to Serpong and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 188 Bedrooms Hotel if you want to learn more about this place in Serpong. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Serpong Alam Sutera in Serpong is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Serpong Alam Sutera”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Snack bar

Breakfast in the room

Restaurant

Fruit

Kids' meals

Parking

Private Parking

Parking on site

Parking

Accessible parking

Free parking

Accessibility

Wheelchair accessible

Toilet with grab rails

Activities

Locker rooms

Spa/Wellness packages

Happy hour

Fitness

Fitness center

Cycling

Massage

General

Safe

Adults only

Smoke-free property

Designated smoking area

Wifi in all areas

Non-smoking rooms

Facilities for disabled guests

Air conditioning

Elevator

Guest Services

Room service

Valet parking

Business center

Fax/Photocopying

Airport shuttle (additional charge)

Laundry

Shared lounge/TV area

Express check-in/out

Meeting/Banquet facilities

Airport shuttle

Dry cleaning

Ironing service

24-hour front desk

Baggage storage

Concierge

Car rental

Daily housekeeping

Suit press

Invoice provided

Internet

Internet

Wifi

Free Wifi

Outdoors

BBQ facilities

Outdoor pool (year-round)

Terrace

Outdoor pool

Garden

Security/Safety

24-hour security

Fire extinguishers

Key access

Smoke alarms

CCTV in common areas

Key card access

Security alarm

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Breakfast to-go containers

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Delivered food covered securely

Food can be delivered to guest accommodation

Face masks for guests available

Process in place to check health of guests

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

First aid kits available

Thermometers for guests provided by property

Cashless payment available

Screens or physical barriers between staff and guests in appropriate areas

Physical distancing rules followed

Contactless check-in/out

Spa

Swimming pool

Beach chairs/Loungers

Beach umbrellas

Rooftop pool

Kids' pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.8

Location:

8.68

Staff:

8.88

Facilities:

Comfort:

8.09

Cleanliness:

8.1

Kannan

Dec 11, 2025 08:00:00 AM

Review Score: 10

Malaysia

Reviewer Type: Couple

Travel Purpose: leisure

Positive: clean

Negative: lobby

Summary: clean

See All Reviews

Room Arrangement

Room Info	Facilities
Privilege Double Room Room Type: Double Room Size: 32 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Bathtub or shower, Toothbrush, Bathrobe, Toilet paper, Slippers, Body soap, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Smoke Alarm, Key access, Trash cans, Air conditioning, Key card access Media & Technology TV, Flat-screen TV, Cable channels, Telephone Living Area Desk, Sitting area, Sofa Services Wake-up service Kitchen Coffee machine, Electric kettle Bedroom Wardrobe or closet, Childrens' cribs, Linens View City view Accessibility Entire unit wheelchair accessible, Adapted bath, Upper floors accessible by elevator, Roll-in shower, Toilet with grab rails, Accessible by elevator Room Amenities Socket near the bed, Drying rack for clothing, Feather pillow, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Superior Double Room Room Type: Triple Room Size: 26 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Slippers, Body soap, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Smoke Alarm, Key access, Trash cans, Air conditioning, Key card access, Interconnecting room(s) available Media & Technology TV, Flat-screen TV, Cable channels, Telephone Living Area Desk, Sitting area Services Wake-up service Kitchen Electric kettle Bedroom Wardrobe or closet, Childrens' cribs, Linens View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed, Drying rack for clothing, Feather pillow, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Superior Twin Room Room Type: Triple Room Size: 26 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Slippers, Body soap, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Smoke Alarm, Key access, Trash cans, Air conditioning, Key card access, Interconnecting room(s) available Media & Technology TV, Flat-screen TV, Cable channels, Telephone Living Area Desk, Sitting area Services Wake-up service Kitchen Electric kettle Bedroom Wardrobe or closet, Childrens' cribs, Linens View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed, Drying rack for clothing, Feather pillow, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Privilege Twin Room Room Type: Triple Room Size: 32 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Bathtub or shower, Toothbrush, Bathrobe, Toilet paper, Slippers, Body soap, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Smoke Alarm, Key access, Trash cans, Air conditioning, Key card access Media & Technology TV, Flat-screen TV, Cable channels, Telephone Living Area Desk, Sitting area, Sofa Services Wake-up service Kitchen Coffee machine, Electric kettle Bedroom Wardrobe or closet, Childrens' cribs, Linens View City view Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed, Drying rack for clothing, Feather pillow, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Superior Double Room with Pool View Room Type: Triple Room Size: 26 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Toilet, Towels, Shower, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Slippers, Body soap, Shower cap, Private bathroom, Shampoo General Carpeted, Safe, Smoke Alarm, Key access, Trash cans, Air conditioning, Key card access Media & Technology TV, Flat-screen TV, Cable channels, Telephone Living Area Desk, Sitting area View Garden view, View, Pool view Services Wake-up service Kitchen Electric kettle Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by elevator, Accessible by elevator Room Amenities Socket near the bed, Drying rack for clothing, Feather pillow, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access