Mercure Serpong Alam Sutera | Hotel in Serpong

| 8.3 (213 Reviews) | 5 Bathrooms 15 Guests

Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, Serpong

Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Mercure Serpong Alam Sutera is located in Serpong.

This 188 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Ocean View, Balcony/Terrace, and several others. This is a 4 star rated property and has over 213 reviews with the average score of 8.3 . Coming to Serpong and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 188 Bedrooms Hotel if you want to learn more about this place in Serpong. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Serpong Alam Sutera in Serpong is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Serpong Alam Sutera”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Snack bar

Restaurant

Fruit

Kids' meals

Parking

Free parking

Private Parking

Parking

Accessible parking

Parking on site

Accessibility

Toilet with grab rails

Wheelchair accessible

Activities

Spa/Wellness packages

Cycling

Fitness center

Locker rooms

Happy hour

Massage

Fitness

General

Safe

Designated smoking area

Elevator

Adults only

Smoke-free property

Non-smoking rooms

Air conditioning

Facilities for disabled guests

Wifi in all areas

Guest Services

Shared lounge/TV area

Ironing service

Airport shuttle

Daily housekeeping

Dry cleaning

Valet parking

Car rental

Concierge

Room service

24-hour front desk

Business center

Express check-in/out

Baggage storage

Laundry

Meeting/Banquet facilities

Suit press

Airport shuttle (additional charge)

Fax/Photocopying

Invoice provided

Internet

Wifi

Free Wifi

Internet

Outdoors

Outdoor pool

Terrace

Outdoor pool (year-round)

BBQ facilities

Garden

Security/Safety

Key card access

Smoke alarms

Fire extinguishers

Key access

CCTV in common areas

Security alarm

24-hour security

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Property cleaned by professional cleaning companies

Guest accommodation sealed after cleaning

Guest accommodation disinfected between stays

Physical distancing in dining areas

Breakfast to-go containers

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Process in place to check health of guests

Face masks for guests available

Staff follow all safety protocols as directed by local authorities

First aid kits available

Hand sanitizer in guest accommodation and common areas

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Thermometers for guests provided by property

Physical distancing rules followed

Screens or physical barriers between staff and guests in appropriate areas

Contactless check-in/out

Cashless payment available

Spa

Kids' pool

Beach umbrellas

Rooftop pool

Beach chairs/Loungers

Swimming pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.8

Location:

8.68

Staff:

8.88

Facilities:

Comfort:

8.09

Cleanliness:

8.1

Ya Tim

Mar 1, 2026 08:00:00 AM

Review Score: 10

Kenya

Reviewer Type: Family With Children

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Privilege Double Room Room Type: Double Room Size: 32 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Towels, Bathrobe, Body soap, Slippers, Shower cap, Toilet paper, Bathtub or shower, Toothbrush, Shampoo, Private bathroom, Shower, Toilet, Free toiletries General Safe, Trash cans, Carpeted, Key card access, Smoke Alarm, Key access, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Telephone Living Area Sitting area, Desk, Sofa Services Wake-up service Kitchen Coffee machine, Electric kettle Bedroom Childrens' cribs, Linens, Wardrobe or closet View City view Accessibility Entire unit wheelchair accessible, Adapted bath, Upper floors accessible by elevator, Accessible by elevator, Roll-in shower, Toilet with grab rails Room amenities Socket near the bed, Feather pillow, Drying rack for clothing, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Superior Double Room Room Type: Triple Room Size: 26 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Towels, Body soap, Slippers, Shower cap, Toilet paper, Bathtub or shower, Toothbrush, Shampoo, Private bathroom, Shower, Toilet, Free toiletries General Safe, Trash cans, Carpeted, Key card access, Interconnecting room(s) available, Smoke Alarm, Key access, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Telephone Living Area Sitting area, Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Linens, Wardrobe or closet View City view Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Socket near the bed, Feather pillow, Drying rack for clothing, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Superior Twin Room Room Type: Triple Room Size: 26 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Towels, Body soap, Slippers, Shower cap, Toilet paper, Bathtub or shower, Toothbrush, Shampoo, Private bathroom, Shower, Toilet, Free toiletries General Safe, Trash cans, Carpeted, Key card access, Interconnecting room(s) available, Smoke Alarm, Key access, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Telephone Living Area Sitting area, Desk Services Wake-up service Kitchen Electric kettle Bedroom Childrens' cribs, Linens, Wardrobe or closet View City view Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Socket near the bed, Feather pillow, Drying rack for clothing, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Privilege Twin Room Room Type: Triple Room Size: 32 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Towels, Bathrobe, Body soap, Slippers, Shower cap, Toilet paper, Bathtub or shower, Toothbrush, Shampoo, Private bathroom, Shower, Toilet, Free toiletries General Safe, Trash cans, Carpeted, Key card access, Smoke Alarm, Key access, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Telephone Living Area Sitting area, Desk, Sofa Services Wake-up service Kitchen Coffee machine, Electric kettle Bedroom Childrens' cribs, Linens, Wardrobe or closet View City view Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Socket near the bed, Feather pillow, Drying rack for clothing, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access
Superior Double Room with Pool View Room Type: Triple Room Size: 26 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Towels, Body soap, Slippers, Shower cap, Toilet paper, Bathtub or shower, Toothbrush, Shampoo, Private bathroom, Shower, Toilet, Free toiletries General Safe, Trash cans, Carpeted, Key card access, Smoke Alarm, Key access, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Telephone Living Area Sitting area, Desk View Garden view, View, Pool view Services Wake-up service Kitchen Electric kettle Bedroom Linens, Wardrobe or closet Accessibility Accessible by elevator, Upper floors accessible by elevator Room amenities Socket near the bed, Feather pillow, Drying rack for clothing, Clothes rack Pool and Spa Pool with a view, Rooftop pool Exclusive services Free gym access

FAQ's

Is this Mercure Serpong Alam Sutera pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Serpong Alam Sutera?

Check-in time for Mercure Serpong Alam Sutera starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Serpong Alam Sutera have a swimming pool?

Yes, this Mercure Serpong Alam Sutera has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Serpong Alam Sutera?

Best-rates for the Mercure Serpong Alam Sutera starts from $62 per night with includes Designated Smoking Area, View, Restaurant, Bar, Child Friendly, Wheelchair Accessible, Ocean View, Balcony/Terrace, Security/Safety, Entertainment, Breakfast, Barbecue/Outdoor Cooking, Air Conditioner, TV, Accessibility, Spa, Guest Services, Internet, Laundry, Parking, Pool, Oceanfront, Transportation/Shuttle, Business Services, Sports/Activities, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Serpong Alam Sutera a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Serpong Alam Sutera wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Serpong Alam Sutera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Serpong Alam Sutera?

Based on the information reported by the owner or manager, the Mercure Serpong Alam Sutera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Serpong Alam Sutera?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability