Is this Citadines Prai Penang pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Citadines Prai Penang?

Check-in time for Citadines Prai Penang starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Citadines Prai Penang have a swimming pool?

Yes, this Citadines Prai Penang has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Citadines Prai Penang?

Best-rates for the Citadines Prai Penang starts from $69 per night with includes Air Conditioner, Parking, Transportation/Shuttle, Pool, Designated Smoking Area, Accessibility, Security/Safety, Guest Services, Pet Friendly, Wellness Facilities, Breakfast, Child Friendly, Hot Tub, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Citadines Prai Penang a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Citadines Prai Penang wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Citadines Prai Penang has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Citadines Prai Penang?

Based on the information reported by the owner or manager, the Citadines Prai Penang indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Citadines Prai Penang?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Citadines Prai Penang | Hotel in Bukit Mertajam

| 8.6 (1332 Reviews) | Pet Friendly 6 Bathrooms 16 Guests

Bukit Tengah Hotel | Citadines Prai Penang

Hotel in Bukit Tengah, Bukit Mertajam

Located in Bukit Mertajam, 5.7 miles from Sunway Carnival Mall, Citadines Prai Penang has accommodations with an outdoor swimming pool, free private parking and a fitness center. The property is around 8.4 miles from Penang Bridge, 13 miles from Queensbay Mall and 15 miles from 1st Avenue Penang. The hotel has a hot tub, a 24-hour front desk and free WiFi. All guest rooms at the hotel come with a flat-screen TV and a kitchenette. The private bathroom is equipped with a bidet, free toiletries and a hairdryer. All rooms at Citadines Prai Penang feature air conditioning and a desk. The accommodation offers a buffet or halal breakfast. Penang Times Square is 15 miles from Citadines Prai Penang, while Rainbow Skywalk at Komtar is 15 miles away. Penang International Airport is 15 miles from the property, and the property offers a paid airport shuttle service.

Citadines Prai Penang is located in Bukit Mertajam.

This 168 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Transportation/Shuttle, and several others. This is a 4 star rated property and has over 1332 reviews with the average score of 8.6 . Coming to Bukit Mertajam and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 168 Bedrooms Hotel if you want to learn more about this place in Bukit Mertajam. These details are authentic, as they are provided by our partner, booking.com.

This Citadines Prai Penang in Bukit Mertajam is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Citadines Prai Penang”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

Accessibility

Transportation/Shuttle

Security/Safety

Wellness Facilities

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Parking

Parking on site

Parking

Free parking

Private Parking

Activities

Fitness

Hot tub/Jacuzzi

Fitness center

Happy hour

General

Air conditioning

Family rooms

Safe

Soundproof rooms

Smoke-free property

Non-smoking rooms

Designated smoking area

Pet friendly

Elevator

Guest Services

Airport shuttle

Laundry

Shuttle service (additional charge)

Shuttle service

24-hour front desk

Airport shuttle (additional charge)

Invoice provided

Internet

Wifi

Free Wifi

Internet

Outdoors

Outdoor pool (year-round)

Outdoor pool

Security/Safety

Security alarm

Fire extinguishers

CCTV in common areas

CCTV outside property

24-hour security

Smoke alarms

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Physical distancing in dining areas

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Breakfast to-go containers

Food can be delivered to guest accommodation

Access to healthcare professionals

First aid kits available

Staff follow all safety protocols as directed by local authorities

Cashless payment available

Physical distancing rules followed

Spa

Swimming pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are allowed upon request and charges may apply.

From 1st january 2023, a tourist tax of rm 10 per room per night is applied to all foreign guests. this tax is not included in the room rate and must be paid upon check-in. guests with a valid malaysian identity card or valid permanent residents my pr card are exempted, pets are allowed on request. there is a surcharge of 50% off the property rate and re-booking is required, terms and condition applies. property has the right to decline pets stay if they are not qualify as per the terms and conditions. please contact the property for more information.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, this property does not accommodate bachelor(ette) or similar parties, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.56

Location:

8.73

Staff:

8.69

Facilities:

8.7

Comfort:

8.91

Cleanliness:

8.91

Rex Mone Bin

Jan 20, 2026 08:00:00 AM

Review Score: 10

Malaysia

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Studio Premier Room Type: Double Room Size: 39 m² 1 Queen bed(s) Bed	Bathroom Shampoo, Bidet, Towels, Free toiletries, Toothbrush, Body soap, Shower, Conditioner, Slippers, Towels/Sheets (extra fee), Toilet paper, Shower cap, Hairdryer, Private bathroom Media & Technology Flat-screen TV, Telephone General Trash cans, Key card access, Air conditioning, Ironing facilities, Iron Kitchen Kitchenette, Microwave, Refrigerator Living Area Desk, Sofa Services Wake-up service Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator, Accessible by elevator Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Studio Premier Twin Room Type: Twin Room Size: 39 m² 2 Twin bed(s) Bed	Bathroom Shampoo, Bidet, Towels, Free toiletries, Toothbrush, Body soap, Shower, Conditioner, Slippers, Towels/Sheets (extra fee), Toilet paper, Shower cap, Hairdryer, Private bathroom Media & Technology Flat-screen TV, Telephone General Trash cans, Key card access, Air conditioning, Ironing facilities, Iron Kitchen Kitchenette, Microwave, Refrigerator Living Area Desk, Sofa Services Wake-up service Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator, Accessible by elevator Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
2 - Bedroom Executive Room Type: Apartment Room Size: 75 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Bathroom Shampoo, Bidet, Towels, Free toiletries, Toothbrush, Body soap, Shower, Conditioner, Slippers, Towels/Sheets (extra fee), Toilet paper, Shower cap, Hairdryer, Private bathroom Media & Technology Flat-screen TV, Telephone General Trash cans, Key card access, Air conditioning, Ironing facilities, Iron Kitchen Dining table, Kitchenette, Microwave, Refrigerator, Washing machine Living Area Desk, Sofa, Dining area View View Services Wake-up service Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator, Accessible by elevator Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
2 - Bedroom Premier Room Type: Apartment Room Size: 82 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Bathroom Shampoo, Bidet, Towels, Free toiletries, Toothbrush, Body soap, Shower, Conditioner, Slippers, Bathtub or shower, Towels/Sheets (extra fee), Toilet paper, Shower cap, Hairdryer, Private bathroom Media & Technology Flat-screen TV, Telephone General Trash cans, Key card access, Air conditioning, Ironing facilities, Iron Kitchen Dining table, Kitchenette, Microwave, Refrigerator, Washing machine Living Area Desk, Sofa, Dining area View View Services Wake-up service Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by elevator, Accessible by elevator Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation